WhatsApp + AI

Automate without breaking trust.

We design support and sales flows with official integrations and compliant practices: WhatsApp Business API (via an authorized provider), human handoff, and tone QA.

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Important

We don’t do spam, scraping, unsolicited bulk messaging, policy bypass, or unauthorized access. If you need WhatsApp, we propose official routes (WABA) and consent-based flows.

Recommended flow (operable)

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1) Intake

First message, consent, intent detection, context.

2) Routing

Sales, support, or human. No infinite loops.

3) Resolution

Guided answers, knowledge base, clear policies.

4) Handoff

Transfer to an agent with summary: context, tags, next step.

5) QA & tone

Guardrails: what to say/what not to say, conversation reviews.

6) Measurement

Actionable metrics: response, resolution, drop-off, topics.

What we need to start

  • Goal: sales, support, or both.
  • Tone guide (how your brand speaks).
  • Policies: shipping, returns, pricing, appointments.
  • Current tools (CRM, sheets, email, website).
  • Approximate conversation volume.

Risks we avoid

  • Wrong replies due to missing context (guardrails + handoff).
  • Automating without consent (basic compliance).
  • Flows with no exit (real conversational UX).
  • Dependence on a “magic prompt” (docs and QA).
Quick brief
Industry, volume, CRM, goal, date.
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